- Is there a pickup site near me?
- What’s in a share?
- I want to split a share with a friend, what do I do?
- Do I just take the first box I see?
- I don’t like this stuff, I think I’ll leave it and get more of the yummy stuff…
- I just can’t handle not having any choices. What can I do?
- What happens if I have to go out of town?
- Why don’t you offer the option to suspend your share?
- How many times can I suspend my share?
- What happens to leftover food?
- When does the food arrive?
- I came late, and my box was missing!
- How much do the shares cost?
- Why does it cost more for off-farm pickup?
- What do I do with the boxes, bags, and rubber bands?
- Why do you use plastic egg cartons?
- I’m not happy. Can I get my money back?
Probably. We have pickup sites in various Miami-Dade locations, and of course, at the farm in the Redland/Homestead area. We also serve the upper Keys with dropoff sites in Key Largo, Tavernier, and Islamorada. We MAY set up additional sites if we get a minimum of 15 shares for that site. If it turns out that we cannot service a new area because we can’t meet the required minimum, you can choose another pickup site or we will refund your money before the season begins.
The first and last few weeks of the growing season are not typical of the quantity and variety of produce that will be available throughout the season. Production peaks in January and February here in South Florida, and that is when we offer the trial shares. The trial shares make a great holiday gift. They are also recommended for those who are unsure about the program.
One of you will be responsible for the signup and payment. We recommend that you take turns picking up the shares. You can also decide to each take some of the items, but we do not recommend trying to split every item in half– it just doesn’t work well..
Please don’t! Make sure you take the box that corresponds to your share size. The share boxes are clearly marked “FAMILY”, “SMALL”, and “MINI”, and they are different sizes. Two small shares does NOT equal 1 FAMILY share. Two MINI shares do NOT equal 1 SMALL share. We send out the exact number of shares for each site. If you take something out of another share box, you will be stealing someone else’s food!!
Don’t take items out of the other share boxes. That’d be stealing from someone else’s share! If your site host has set up a swap box, feel free to trade for something that’s in it. Consider trying that item you didn’t like before in a new recipe — and remember, fresh, organically-grown food often tastes VERY different from the ‘store-bought’ stuff. You might find a new favorite food – experiment!
We have a great option for you – our Farm Choice shares, available ONLY for farm pickup, allow you to choose half of your share items from the week’s harvest selections provided.
Please make arrangements for someone to pick up your share. If you don’t pick it up, please let your site host know so it can be donated to a good home.
Crops are planted weeks or months before harvest even begins. We can’t tell the crop – “oh wait, stop growing – we don’t need you this week!” Very large growers plant plenty of excess (which they plow under), but small farmers like our Redland Organics group do not have the land and cannot afford to plant and care for crops that will go unused.
We do not offer this option, so please make arrangements for someone to pick up your share if you are away. We do not give refunds or credits for missed weeks.
That’s up to the site host. They are free to eat, give away, or donate the food to their favorite soup kitchen. The site host will tell you how long s/he will hold leftover food before s/he considers it ‘abandoned’. For maximum freshness, you should arrange to pick up your food within 1-2 hours of its arrival.
We deliver on Friday (Keys delivery late Friday afternoon). Boxes will usually arrive around the same time each week. Expect some variation – remember that sometimes traffic is bad, so the driver might be delayed on occasion. If we find out there will be a delay, we will try to alert the site host as soon as possible. It’s a good idea to turn on alerts on your account, and check you emails on delivery day.
Please try to come early. Unfortunately, we can’t control what happens after we deliver the shares. Sometimes people ask a friend or a spouse to pick up their share without explaining the simple procedure. They don’t have a clue what to do, and they take the wrong box. If you arrive late, you’ll be the one left short. If this happens to you, please speak with your site host – s/he might be able to quickly resolve the problem. The site hosts graciously provide their homes and businesses for your convenience, but please don’t expect them to be the ‘food police’.
A weekly Family share in 2019 costs $42 every other week. The Small share costs $27, and the Mini share costs $16. We also offer add-ons to your share, including honey, fresh pollen, eggs, goat cheese, Mediterranean fare, and locally crafted bacon. We may offer new add-on share items from time to time. Price and delivery frequency varies depending on the add-on. You can add these when you pay for your shares, or later during the season. The price will be prorated for the remaining distributions.
Providing a driver and refrigerated truck is a significant expense for us. The delivery fee is based on where you live- Miami-Dade($3.50/distribution), or the Keys($7). You can avoid this fee altogether by picking up your share at the farm.
Please carefully flatten and return your box. We provide a visual guide (pictures and a short video) to help you see how to break down the box without ripping it (click here). We reuse our boxes until they fall apart, are torn, or are too soiled for reuse. On the farm we use sturdy coolers and totes designed to last for many years. Food safety issues require that we not reuse plastic bags or clamshell boxes, but YOU can, and our egg cartons are too flimsy to reuse, so please repurpose & recycle these things at home!
The humidity in our walk-in cooler and in the refrigerated truck is very high. Pulp egg cartons soften up if they get wet or moist and will often fall apart when picked up, endangering your eggs. We want your eggs to travel as safely as possible. The plastic egg cartons we use are made of recycled plastic. We invite to you repurpose them (they’re great for art projects and small parts storage.
We use your share dollars to buy our seeds, fertilizers, supplies and generally capitalize our operation. Most of these expenses are incurred prior to planting the crops. So, we let you know up front that there are NO REFUNDS OF ANY KIND AFTER NOVEMBER 1st, and there is a $65 non-refundable administrative fee (plus $15 for each share option) if you cancel before November 1st. Once the season begins, there are no refunds of any kind provided. Read the full farm policy here. If you’re not happy with the program, there are probably others who would be happy to take over your share, you can transfer or gift it to a friend, or you can request it be donated to our local soup kitchen. Your site host may know someone who wants to join, and you can make the financial arrangements directly between yourselves. But, please don’t be hasty to judge us by the first few weeks – remember that at the start of the season, things are ramping up- you may not get as much quantity or as much diversity as you will receive later in the season when we’re in full production. Hang in there awhile before you decide it’s not for you!