FAQs

shares-loaded-for-delivery
Is there a pickup site near me?

Probably. We have 3 pickup sites in Broward County (Pembroke Pines, Pompano Beach,  and southeast Ft.Lauderdale – off Davie Blvd & Federal Hwy), In Miami-Dade, we have sites in Miami Gardens, Miami Shores, Miami Beach, Dadeland, Coconut Grove, Palmetto Bay, and of course, at the farm in the Redland/Homestead area. In the Keys we have dropoff sites in Key Largo, Islamorada, Marathon, Big Pine, and Key West. We MAY set up additional sites if we get a minimum of 15 shares for that site. If it turns out that we cannot service a new area because we can’t meet the required minimum, you can choose another pickup site or we will refund your money before the season begins.

How does a small share work?

A Small share means you get a smaller quantity of food every week (or biweekly), over the same 20 week period as the Family share. The share contents are listed in your newsletter.  Check out the newsletter archive to see the difference between Family (formerly called Full) and Small (fka Half) shares on any given week.

What’s in a share?

It changes every week, depending on what we’re harvesting. You can get a very good idea of the things you’ll see in your share as the season progresses by checking out the online Newsletter archive. Open newsletters at random and compare a Family (fka Full) vs a Small (fka Half) share- read what’s in the share that week. We also began including pictures of the share content starting in the 2006-2007 season.

What’s a trial share?

A trial share lets you try our service for 4 weeks. This normally in January, barring bad weather. You must sign up in December. Trial shareholders can elect to continue for the remainder of the season at the end of their trial period. Trial shares are NOT offered every year – it depends on the season’s abundance and the weather.

Why don’t the trial shares begin before January?

The first and last few weeks of the growing season are not typical of the quantity and variety of produce that will be available on a weekly basis. Production peaks in January and February here in South Florida, and that is when we offer the trial shares. The trial shares make a great holiday gift. They are also recommended for those who are unsure about the program.

I want to split a share with a friend- what do I do?

One of you will be responsible for the signup and payment. We recommend that you take turns picking up the shares. You can also decide to each take some of the items every week, but we do not recommend trying to split every item in half– it just doesn’t work well..


Do I just take the first box I see?

Please don’t! Make sure you take the box that corresponds to your share size. The share boxes are clearly marked “FAMILY” and “SMALL”, and they are different sizes. Two small shares does NOT make 1 family share. We send out the exact number of shares for each site. If we have extra food, we put it in a special, separate “XTRAs” box. Feel free to take something from the “XTRAs”, but do not take items from other share boxes. If you take something out of another share box, you will be stealing someone else’s food!!

I don’t like this stuff, I think I’ll leave it and get more of the yummy stuff…

Don’t take items out of the other share boxes. That’d be stealing from someone else’s share! If there is an XTRAs or a swap box, feel free to swap for something that’s in it. Consider trying that item you didn’t like before in a new recipe — and remember, fresh, organically-grown food often tastes VERY different from the ‘store-bought’ stuff. You might find a new favorite food –  experiment!

What happens if I have to go out of town?

Please make arrangements for someone to pick up your share. If you don’t pick it up, please let your site host know so it can be donated to a good home.

Why don’t you offer the option to suspend your share?

Crops are planted weeks or months before harvest even begins. We can’t tell the crop – ‘oh wait, stop growing – we don’t need you this week!’  Very large growers plant plenty of excess (which they plow under), but small farmers like our Redland Organics group do not have the land and cannot afford to plant and care for crops that will go unused.

How many times can I suspend my share?

We do not offer this option, so please make arrangements for someone to pick up your share if you are away. We do not give refunds or credits for missed weeks.

What happens to leftover food?

That’s up to the site host. They are free to eat, give away, or donate the food to their favorite soup kitchen. The site host will tell you how long s/he will hold leftover food before s/he considers it ‘abandoned’. For maximum freshness, you should arrange to pick up your food within 1-2 hours of its arrival.

When does the food arrive?

We deliver on Saturday (Keys delivery is on Sunday). Boxes will usually arrive around the same time each week. Most Dade and Keys deliveries arrive in the morning hours. Broward deliveries arrive in early afternoon. Expect some variation – remember that sometimes traffic is bad, so the driver might be delayed on occasion. If we find out there will be a delay, we will try to alert the site host as soon as possible.

I came late, and my box was missing!

Please try to come early. Unfortunately, we can’t control what happens after we deliver the shares.  Sometimes people ask a friend or a spouse to pick up their share without explaining the simple procedure. They don’t have a clue what to do, and they take the wrong box. If you arrive late, you’ll be the one left short. If this happens to you, please speak with your site host – s/he might be able to quickly resolve the problem. The site hosts graciously provide their homes and businesses for your convenience, but please don’t expect them to be the ‘food police’.

The brochure says 20 weeks, but the season is longer. Why?

Our normal delivery day is Saturday. Many CSA members are out of town during the Thanksgiving and Christmas-New Year’ break, and we like to give our workers a bit of time to relax and celebrate, too, so we skip the intervening Saturday/Sunday. And no, we won’t inundate you with two weeks’ worth of food at one time- the truck isn’t big enough, and neither is your refrigerator.

How much does a share cost?

A Family share in 2014-2015 costs $35/wk. The Small share is $22/week. We also offer add-ons to your share, including honey, fresh pollen, eggs, goat cheese, Mediterranean fare, South-Florida-grown organic rice, Florida Keys Sea Salt & gomasio, goat’s milk soap, Rochelois jams, goat milk (for pet use only, not for human consumption) and, in selected Dade locations, Redland-raised tilapia. We may offer new add-on share items from time to time. Prices and delivery frequency varies depending on the add-on. You can add these when you pay for your shares, or later during the season. The price will be prorated for the remaining distributions.

Why does it cost more for off-farm pickup?

With the price of fuel skyrocketing in recent years, fuel costs are a significant expense for us. The delivery fee is based on where you live- Miami-Dade($3/wk), Broward($5/wk) or the Keys($7/wk).

What do I do with the boxes, bags, and rubber bands?

Please carefully flatten and return your box. We provide a visual guide (pictures and a short video) to help you see how to break down the box without ripping it (click here). We reuse our boxes until they fall apart, are torn, or are too soiled for reuse. On the farm we use sturdy coolers and totes designed to last for many years. Food safety issues require that we not reuse plastic bags or clamshell boxes, but YOU can, and our egg cartons are too flimsy to reuse, so please repurpose & recycle these things at home!

Why do you use plastic egg cartons?

The humidity in our walk-in cooler and in the refrigerated truck is very high. Pulp egg cartons soften up if they get wet or moist and will fall apart when picked up, endangering your eggs. We want your eggs to travel as safely as possible. The plastic egg cartons we use are made of recycled plastic.

If I’m not happy. Can I get my money back?

We use your share dollars to buy our seeds, fertilizers, supplies and generally capitalize our operation. Most of these expenses are incurred prior to planting the crops. So, we let you know up front that there are NO REFUNDS OF ANY KIND AFTER NOVEMBER 1st, and there is a $65 non-refundable administrative fee (plus $15 for each share option) if you cancel before November 1st. Read the full farm policy here.  If you’re not happy with the program, there are probably others who would be happy to take over your share. Your site host may know someone who wants to join but missed the deadline, and you can make the financial arrangements directly between yourselves. But, please don’t be hasty to judge us by the first few weeks – remember that at the start of the season, things are ramping up- you may not get as much quantity or as much diversity as you will receive later in the season when we’re in full production. Hang in there awhile before you decide it’s not for you!